Below FAQ are some common concerns of our customers before purchasing the product.
If you have other questions, please just send it to info@threadbymariam.com.
- All
- Order Questions
- Returns and Exchanges
- Cash on Delivery
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to contact Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 08-24 hours!
Order Questions
Simply browse our collection, select your desired Abaya, choose your size, and click "Add to Cart." Then follow the checkout steps.
If your order hasn’t been processed yet, please contact us within 12 hours to request changes.
Once shipped, you will receive a tracking number via email or SMS.
Yes, we ship to all countries. The shipping cost is added to the price of the abaya.
Orders are typically processed within 1–14 business days.
Yes, certain styles can be preordered. Availability will be indicated on the product page.
You may request an exchange or return within 7 days of receiving the item (see Returns section).
Orders can be canceled within 6 hours of placement by contacting our support team.
Please contact us immediately with a photo of the wrong item, and we will resolve it swiftly.
Enter your discount code at checkout before payment.
Returns and Exchanges
Items can be returned within 7 days of delivery if they are unworn, unwashed, and in original packaging.
Yes, size exchanges are accepted within the return window.
Return delivery costs are the responsibility of the customer unless the item was defective.
Contact our support team with your order number and reason for return.
Once we receive the returned item, allow 5–7 business days for processing.
Send us a photo of the issue within 3 days of receiving your order for a full refund or exchange.
Unfortunately, customized items are not eligible for return or exchange.
Sale items are typically final sale, but exceptions can be made for sizing issues.
Yes, if your return is accepted and meets our conditions, you'll receive a full refund.
Our support team will provide the return address upon approval of your request.
Cash on Delivery
Yes, COD is available in Qatar.
Yes, Delivery fees not include in product price.
We discourage refusal unless there is an issue. Frequent refusals may affect your eligibility for COD.
No, payment must be made before opening to ensure delivery verification.
Please contact us immediately to update payment preferences.
You will receive a confirmation message via SMS or email.
Yes, returns and exchanges follow our standard policy regardless of payment method.